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KMID : 0922320200270020198
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Journal of Korean Academic Society of Home Care Nursing
2020 Volume.27 No. 2 p.198 ~ p.209
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Development of Patient-Centered Healthcare Services Evaluation Scale
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Lee So-Ra
Yang Nam-Young
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Abstract
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Purpose: This study sought to develop a scale to evaluate patient-centered healthcare services at hospitals and verify its reliability and validity.
Methods: We conducted a literature review and interviewed medical personnel and practitioners in medical institutions. We also conducted a content validation and preliminary survey of experts, including 40 preliminary items. We conducted the main survey among 240 medical institution workers to assess the validity and reliability of the preliminary measurement tool.
Results: The validity and reliability of the scale were assessed by 29 items underlying six factors: ease of communication, continuity and extension of the hospital's role, stable environment, emotional support, respect for patients' values, and offer of information. Cronbach’s α of the whole tool was .91, while the value of each factor ranged from .82 to .74, thereby verifying its reliability.
Conclusion: The patient-centered healthcare services scale was identified as a tool appropriate for healthcare professionals. This tool will be useful in a diverse range of research on the development of educational programs for patient-centered healthcare services and the promotion of patient-centered causes.
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KEYWORD
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Delivery of health care, Measurement, Patient-Centered care
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